Course length: 1 day
Though businesses increasingly rely on technology,
technological skills alone do not guarantee success in the
workplace. You must still develop your ideas, express them
clearly, and persuade others of their
viability. This course offers effective strategies to
sharpen your writing skills by structuring your ideas
logically, exercising diplomacy in letters and reports, and
shaping your arguments.
Course Objective: You
will organize and write effective business documents.
Target Student: This
course is for individuals who need to write clearly and
concisely in a professional
Delivery Method: Instructor
led, group-paced, classroom-delivery learning model with
structured handson activities.
Upon successful completion of this course, students will be
• organize and write clear and concise email and instant
messages that are appropriate to your
company's business culture.
• write effective business communications.
• write letters that are clear, precise, and appropriate to
• organize and write a business proposal, complete with
visuals, and an executive summary that
employ effective strategies of persuasion.
Lesson 1: Writing Email and Other Electronic Communication
Topic 1A: Organize Your Materials
Topic 1B: Write an Email
Topic 1C: Write Instant Messages
Lesson 2: Writing Effective Business Communication
Topic 2A: Analyze Your Audience
Topic 2B: Write an Internal Announcement
Topic 2C: Write an Email Responding to Routine Requests
Topic 2D: Write an Email to Respond Positively to Customer
Topic 2E: Write Bad-News Messages
Lesson 3: Writing a Business Letter
Topic 3A: Write a Business Letter
Topic 3B: Write a Thank-You Letter
Lesson 4: Writing Business Proposals
Topic 4A: Persuade Your Audience
Topic 4B: Write an Executive Summary
Topic 4C: Use Visuals